As the first point of contact for all inbound calls and emails, you will play a key role in supporting the wider Credit team through various critical administrative and reporting tasks. This is a fast-paced, team-oriented position that requires excellent communication skills, problem-solving abilities, and a customer-first approach.
Reporting to the team leader, your role will include, but will not be limited to:
- Shared responsibility with the team for handling 400 - 600 inbound phone calls, 2000 inbound emails per day
- Make limited credit decisions, escalates complex issues to Credit Officers or the Credit Services Team Leader
- Deliver multiple, complex administrative and reporting functions that are critical to supporting the collections effort
- Staggered shifts within the team between 7am and 5pm Monday to Friday, including state public holidays
- Up to 2 years’ experience in a Credit and Customer Service type role
- Minimum basic level skills in Microsoft Excel
- Experience with SAP or a similar ERP system ideally sought
- Customer-first approach
- Team player with a positive attitude
- Excellent written and verbal communication abilities
- Demonstrated ability to consistently meet deadlines
- A high work ethic and a willingness to go above and beyond
- Tertiary qualification preferred but not essential