Your responsibilities will include troubleshooting, triaging and providing comprehensive support to both existing and prospective clients in aged care. If you are passionate about making a positive impact on people's lives and are skilled in communication and problem-solving, we’d love to hear from you!
Why you’ll love working there:
- Easily accessible location: Conveniently located just off Eastlink, your daily commute will be hassle-free. Free carparking.
- A positive and supportive workplace culture: Work for an organisation that truly values it’s employees
- Purposeful and meaningful work: Make a difference in the lives of others!
- Opportunity to showcase your excellent customer service skills on a temporary capacity throughout the month of February.
- Manage inbound and outbound calls
- Deliver a seamless client experience that provides information and value for clients
- Maintain accurate records and follow up on requests
- Respond to referrals determining eligibility and priority
- Update client management system
- Provide information and advice to clients about service offerings
- Identify solutions to meet client requirements
- Communicate changes of scheduled services to clients and case managers
- Build and maintain strong relationships with relevant stakeholders
- Maintain and update external referral portals as required
- Great communication skills with the ability to communicate effectively and compassionately with people from diverse backgrounds
- Exceptional customer service skills
- Experience with managing a high-volume of client enquiries over the phone
- Excellent time management and the ability to handle multiple priorities simultaneously
- Strong computer literacy (knowledge of CareLink and My Aged Care portal desirable)
- Problem solving ability with a solutions focused approach
- Experience in or passion to enter the aged care sector