As the first point of contact for all inbound calls and emails, you will play a key role in supporting the wider Credit team through various critical administrative and reporting tasks. This is a fast-paced, team-oriented position that requires excellent communication skills, problem-solving abilities, and a customer-first approach.
Reporting to the team leader, your role will include, but will not be limited to:
- Shared responsibility with the team for handling high volume inbound phone calls, and emails
- Making limited stop credit decisions, escalating complex issues to Credit Officers or the Credit Services Team Leader
- Deliver multiple, complex administrative and reporting functions that are critical to supporting the collections effort.
- Up to 2 years’ experience in a Credit and or Customer Service type role
- Experience with SAP or a similar ERP system ideally sought
- Enjoy answering high-volume calls
- Customer-first approach, and resilience
- Team player with a positive attitude
- Excellent written and verbal communication abilities
- A high work ethic and a willingness to go above and beyond
- Tertiary qualification preferred but not essential
If you are interested in this role, please APPLY NOW, and send through your resume and a cover letter outlining your experience. Or for further information contact Adele Zanati on 0420 899 166